I finally brought my 12" power book (gen 1) regarding
a rather annoying warping issue that had existed since
I unpacked it. The area in front of the latch and above the
latch button was warped outwards over time. At its worst it
was 4-6mm, which is a fairly large distance. Beyond that
issue a cable connecting the display to its controller
was visible in between the desplay and its backlight.
Even beyond that issue, I was missing a footsie and frankly it
was about time I got off my lazy ass and sent it in.
I’ve been out of college for a few months now and can no
longer use it as an excuse, not to mention I have a laptop
from work which I have been using more frequently recently.
I initially called apple care and after being on hold for 30-40 minutes,
was finally connected to a person. I explained my issue to the person
who told me that it should be covered and that they would need to
get the laptop. After explaining that to me, I was told that their “system”
was down and he could not process the issue. Fine, I decided to call
later that night. After ~45 minutes on hold I called it quits.
Day 2. I call apple care again and sit through the wait, when I finally
get to a person and explain my story I am told that I will need to bring
my laptop to a service center to verify the validity of my claim.
By verify he meant “make sure you didn’t screw it up yourself”. Fine.
Day 3. I bring the laptop to a slightly shady mac repair place near my apartment.
It takes 2 minutes to convince the gentleman behind the desk to send out
my laptop. Though I am given no reciept of any kind, and am told to write
down my information on a post it. He assures me that my laptop will be here
by monday. We shall see. Hopefully my lovely little powerbook will
return revitalized. Though I have a fear regarding having anything sent
away for repairs. I know how “repair” items are treated, and it generally
isn’t with the level of respect the owner would like. Here’s hoping…
I